-
Q Do you accept OEM/ODM orders?
A Yes, OEM/ODM are supported. Provide design drafts or samples; mold fees may apply (refundable for large orders).
-
Q How to handle quality issues?
A Non-human damage: Free replacement or re-delivery. Human-caused damage: Negotiate repair or replacement at cost price.
-
Q Is the price negotiable?
A Discounts available for bulk orders or long-term cooperation, depending on order volume and market conditions.
-
Q Can I get samples? How is the sample fee calculated?
A Free regular samples available (freight collect). Custom samples require a cost fee, which can be refunded or deducted from the order amount after placing an official order.
-
Q What is the Minimum Order Quantity (MOQ)?
A MOQ varies by product, typically 500M. Small trial orders are negotiable (subject to separate approval).
